I would highly suggest you stay clear of maple moon. This facility is very unprofessional and dishonest. A lot of the reviews on here are either untrue or people that did not even attend maple moon. I would like to share a little bit of what has happened to me here. So I was supposed to come to maple moon for a 14 day stay and I only ended up staying 5 days 4/12 - 4/16 my stay here was nothing like I expected, a lot of the things they told both me and my mom turned out to be untrue, to me it seems like this place tells you a lot of stuff and really talks the place up and shows a lot of things and you get there and that’s not how it actually is, it seems as if they are conning people at the lowest point in there life just to make a dollar and I understand businesses have to make money but not in a dishonest way as maple moon does. I left maple moon early for several reasons one because they were trying to force me to do things I wasn’t supposed to do until after 7 days that I wasn’t comfortable with yet as well as a lot of the things I was told turned out to be untrue. As well as one of the meds they were giving to me I told them it helped and all the sudden it got taken away this next day which is very weird to me. I had no idea I even had sleeping medicine until about the 3rd day and they were supposed to be giving me that the whole time I guess somehow everyone forgot. I will not name any names but there are two people who work there that were very nice and helpful and I appreciate them. When I told staff I was leaving early they got very mad and told me I could not have any of my belongings and that I would have to fly home without my property and it was a back and forth deal for about 45 minutes until I was finally able to get my stuff which is not okay at all I almost was not able to leave and almost missed my flight. Onto the bigger issue I paid them 2k for my deductible that they forced me to pay to them the second day I was there, they would not let me pay my insurance directly which immediately threw up red flags in my head but I didn’t say anything about it. And I now just got some paperwork in the mail of maple moon trying to charge my insurance about 130k which comes out to 26k a day. it doesn’t matter if I was there for 2-3 months it still shouldn’t cost that, but I was there for 5 days!! They denied the claim for obvious reasons but still ended up paying for 7 days. Which I was not there for 7 days I was there for 5. When I got home the first thing I told my girlfriend was something like this is going to happen and turns out I was right. I have tried to resolve this issue with the people who run this company but it has been impossible to get any information out of them they aren’t not willing to work with me at all to resolve this and will not send me any information which tells me all that I need to know that something is not right here. They are avoiding me asking about the 2k deductible that I over paid by a lot for which wasn’t an issue until now when it’s been impossible to get anywhere with them. I would highly suggest to stay clear of this place because that is absolutely insurance fraud and complete bad business!! And I am now going to have to use the resources I have at hand to get this taken care of seems how maple moon does not want to work with me at all, it has been several days of me trying to be nice and I’ve had enough of them trying to string me along. I learned about a lot of fishy things that go on here in my short stay both from staff and from my own experience!

Read this before you decide to go. I sent my daughter who was in crisis. She suffered from opioid/alcohol/and benzo abuse. In turn trigging her mental illness Upon our phone intake with Maple Moon we stressed these issues . I was prOmised she was not going to be given anything other than Benadryl to help with sleep. I was shocked when first spoke to her she sounded horrible. My daughter wasn't able to form her words. She somehow convinced them to keep her on benzos. And to top it off was given 8 other medications a 30 day supply at discharge allowing them to be in her possession.Every med had major consequences . Do not drive!. Etc..etc...Majoride effects. We were also promised the family would have video conferences with experts, that never happened!. Not one phone call from anyone!. This place is returning my daughter in worse condition than what we sent her. It's all about keeping their beds full and pockets fuller. They pay for your flight there if you have premium insurance ...but YOU have to pay for your return flight home..

I had a bad experience here. A lot of the time, you wouldn’t have many therapy sessions. We hang out and do nothing most of the time. Also, Ashley, the “ owner,” asked if she cared about the well-being of clients; she had her favorites. Why do you try to disguise your relationship? When we all know that Canyon got the position by having relationship with the owner daughter? I do have to agree the most recent review of “ program director” Canyon has a expire RADT.

Maple Moon was a huge disappointment. The staff seemed indifferent and didn’t show any genuine care for their clients. My partner´s needs were mostly ignored during the stay, and the atmosphere felt far from welcoming.